Field Support Technology Engineers
3 types of support and your own project manager from our award-winning PMO team.
Full-Time Engineers (FTEs)
FTEs are deployed based on predetermined need and timeline. FTE resources are on-site personnel assisting organizations whose focus may not be technology.
Though all contracted personnel are Source 1 employees, they report to daily at your preferred location. Outside of day-to-day task management, we manage all responsibilities pertaining to human resources.
For example, expenses including employment taxes, payroll, benefits, sick/vacation time, and 401k are taken care of by us.
Other benefits include:
❖ Flexible contracts to adapt to your business needs.
❖ Versatile skillsets to cover a wide range of troubleshooting.
❖ Expert network to rely on internally.
The assembly and deployment of our local project teams are based on a your short-term needs.
A few ways to utilize project teams are:
❖ Wireless survey
❖ Infrastructure relocation
Our PMO team measures progress by collecting necessary details from the field team and working with you, to ensure all milestones are met.
Source 1 Solutions has a 24/7/365 service desk that deploys resources to local sites on an “as needed” basis. This global service is offered with our service level agreements (SLA). Technical support is dispatched to resolve troubleshooting for your needs. Response times are met in conjunction with the SLA contract. Priority 1 thru 3 and next business day/second business day instances may be utilized, as determined by the urgency of the support need and contract parameters.