Source 1 Solutions has a 24/7/365 service desk that deploys resources to local sites on an “as needed” basis. This global service is offered with our service level agreements (SLA). Technical support is dispatched to resolve troubleshooting for your needs. Response times are met in conjunction with the SLA contract. Priority 1 thru 3 and next business day/second business day instances may be utilized, as determined by the urgency of the support need and contract parameters.